Complaint Handling Process

Windsor Brokers cares about always keeping its clients happy and satisfied with its services.

The purpose of this Complaint Policy is to outline the Company’s effective and transparent procedure for the immediate complaint handling of all existing clients.

In order to file a complaint, please send a description and the date the incident has occurred along with any supporting documentation to  compliance@windsorbrokers.com

When a valid complaint is received, the Company shall take into account the particular issues raised and the evidence provided by the Client.

The Company will investigate the Client’s complaint with the aim of reaching a final resolution of any issue in a timely manner.

During the complaint investigation period, the Company may inform the Client of the handling process and request additional information and/or documentation (as necessary) for the full assessment of the said complaint.

The Company always aims to resolve complaints in an amicable and professional business manner.

Should the Client feel dissatisfied with our assessment or settlement, we will inform the client of the details of the Regulatory Authority or the competent body to further examine the complaint.

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